Select Your Staff
Q. What will happen after I sign up?
We will give you access to our project management (PM) area. Once your PM account is created, we will schedule a call with you to talk about your project/tasks. We will suggest you a work breakdown structure and set up milestones. Then you can start posting your tasks. A project manager will ensure that you get your work done, timely.
Q. Do my hours roll over?
As a monthly membership service, our clients subscribe to us for the ability to retain a staff. As a membership subscription our plan hours do not rollover, and your membership fees are not tied to time specifically.
Q. Will my staff be working on the weekend?
Your staff will work during standard business hours, Monday through Friday and are not required or expected to work on weekends or after 6 p.m. You can submit your tasks anytime, day or night, weekday or weekend. If submitted before/after business hours, your staff will receive the task(s) the following business day to begin working on them. We do want to note that if you send a task minutes before the workday ends, it is unlikely to be completed that same day.
Q. What type of projects/ tasks can I assign to my staff?
We provide wide range of skilled resources ranging from programmers, customer support engineers, graphic designers, virtual assistants, data entry operators, CRM experts, social media experts, database managers, CMS developers (WordPress, Drupal, etc.), and mobile app developers (iOS, Android). If you are looking for something which is not listed in the above list, feel free to discuss with us.
During our project discussion session, we will understand your requirements and let you know whether it's something we can take up or not. Chances are that if we do not have a resource available for the skill set that you require, we may hire a new resource for you, provided it's a long term project / work.
Q. What if my staff takes more time to complete a task than I anticipated?
Please understand that your staff has her own level of expertise and understanding. For some tasks that might seem difficult to you, your staff may end up finishing those sooner than you expect. And for some tasks that might seem easy to you, your staff may take some additional time. There's really no way to measure accurately how much effort a task will take. It depends on a lot of factors. But we assure you that if you are not happy on a consistent basis with your staff, we will replace her.
Q. What if I need my staff to work for 8 hours daily, instead of 5 hours?
Simply contact us and we will customize a plan that works for you. Normally, for an additional $200/mo (applicable to all plans) we will assign a staff who works 8 hours daily on your tasks.
Q. How many tasks can I assign to my staff every day?
Your staff will strictly work for 5 hours daily on your tasks. If your task requires learning a new skill, that time is inclusive in these five hours. Also, do not expect your staff to build a mobile app in five hours.
To give you an example, designing one web page in Photoshop takes about 3-5 days. Converting the same web page from Photoshop design to an HTML page takes about 2-3 days. Converting the same design into a WordPress template would take about 5-7 days. Creating a unique logo / brand identity would take 1-3 days. Creating a banner would take 1-2 days.
So, do not expect us to do a fully blown responsive website in two days, or build a cloud based app in one week.
Q. Can I cancel anytime?
Sure. Simply email our support team prior to your next billing cycle and we'll take care of your request. If you have already been billed, your cancellation request will not take effect until the following month. Unfortunately, we do not offer prorated refunds or cancellations for unused time.