Are there any long-term commitments or contracts?
No, you can choose to cancel your subscription at anytime. There are no long-term contracts or commitments at all.
What happens if I cancel my membership fee, will I lose all of my data?
We can provide you with a backup of all of your content so that you can take it with you and be used elsewhere.
Can I access MemberFactory from anywhere?
Yes, MemberFactory is web-based application which means you can access your memberships sites and administrator area from any computer with a browser.
Why there is an additional 5% transaction fee?
First, let us ask you this question - Why do these product companies (desk.com, zendesk.com, atlassian.com, infusionsoft.com, activecampaign.com, aweber.com, getresponse.com, teachable.com, stripe.com, and many others) charge an additional fee either based on user limit in your account, or a fixed transaction fee?
It’s a simple reason - these products have to scale when your business grows. And when your business grows, these companies have to bear the additional cost of hosting, bandwidth, files, database, support, and so much more. No GENUINE product company could survive if they do not charge a variable fee based on your business growth. In order to keep supporting you, they are bound to charge you a little extra.
And we want to follow the foot-steps of greatest companies, and not of some independent launch marketer who ridiculously gives away a life time license of a SaaS product, and then abandon that product after a few months.
If you are willing to risk your hard work and business in hands of such marketers, you are more than welcome to try them out.
But if you stay with us, you are receiving our commitment that we will be there for you, we will scale with your growth, and we will do out best to provide you the latest and greatest of the technology.
And that makes perfect sense.
I wish to create a free site. Will I still be charged a transaction fee?
Not at all. Your account is billed a 5% transaction fee for only those orders which are processed through our checkout page, and which are above $1. All free members, or orders that you manually add from admin panel will not incur any transaction fee.
How do I contact support if I have further questions?
You can reach out to our support desk at firstname.lastname@example.org if you have additional questions or concerns.